Apprenticeship programs

Cancelling your registration

If you need to cancel your registration, log in to your MyTradesecrets account and select 'cancel'. If you are cancelling after your class start date, contact the Office of the Registrar directly.

Refund eligibility

You'll be eligible for a refund if you cancel at least five business days prior to the class start date. All cancellations are subject to a $50 administrative fee.

To request a refund, fill out a service inquiry form.


** Beginning July 30, 2020 a 2.5% service fee will be charged on all credit card payments and a 1.5% service fee will be added to all Visa Debit and MasterCard Debit transactions. These service fees are non-refundable.

When to expect your refund

Refunds can take up to eight weeks to process

Refunds can be requested by filling out a service inquiry form. Please include the following: . The email must include:

  • Explanation of the request
  • Full name
  • Student ID number

Eight-week process for refunds

Most refunds for credit programs will be issued by email money transfer (e-Transfer) directly to the student.  

Refunds will no longer be issued by cheque or to the original method of payment.  


- Refunds to international accounts are made via PayMyTuition

- All other refunds are issued by Interac email money transfer